Bad Service and Incompetence

Almost 4 Months ago I app**** for a home loan with FNB. Since then I have only encountered bad service, issues and major lack of communication. During the process, I followed all of the instructions given to me by FNB, I used the attorneys FNB recommended as well as FNB brokers for all my insurance needs. <br> <br> Not only has it taken almost 4 months before the lawyers finally registered the transfer at the deeds office but I have had to do all the enquiries and chasing to make sure that everyone was doing their job. I really had no intention of posting this here but I am at my wits end now. <br> <br> I managed to find some C-Level executive's email addresses and cc'd them in on an email complaint in the hope that someone would contact me to give me the information I required. I received an automated response from customer service saying that they had received a complaint to the CEO's office and would get back to me. It has been three days and still have not heard from anyone at the bank.<br> <br> This is the worst service I have ever received and I expect more to come. I will be moving from FNB as soon as is financially viable.<br> <br> Still waiting for your call Mr. Jacques Celliers.