Bad Service and Inccorect Information!

I can't believe how a big company like FNB has a seriously pathetic chat tool, both online and on the app. I received my new card yesterday, and followed the instructions on the document with the card. None of the instructions to "activate" my card work. But trying to chat to someone on the chat app is tedious to say the least. It takes forever for someone to respond and then life carries on so I ask that someone call me. Then they throw comments back making out that I am the one taking forever to respond. But by then I have had to move on with life and do other things. I asked for someone to phone me back, and nothing! Actually such bad service!!!!