Bad service and empty promises

This morning I received a phone call from FNB. The lady was very professional and apologized, she assured me that the matter wil be resolved by the end of day and will be in contact soon.

Since then I have not heard anything via email or telephone.

This is one of your own. My mother has been a loyal employee for 22 years and in trusted FNB to insure that her last wishes is carried out.

All I ask is that we ( me and my siblings) not wait another day due to your neglect.

FNB's moto is " how can we help you" and my mother carried this with pride. We ask that you to do the same