Bad service and disrespectful staff

Yesterday I sent money via ewallet and the recipient did not receive an SMS up until 18:05 in the evening,the recipient decided to re set the pin and it got blocked,I called FNB customer to advise them as to what has happened they told me some senseless story and said the recipient must try again after 6 because the money reflects

Same day I go to a retail store and swipe my FNB card and the bank returns that payment,I tried again because there's enough money and it finally goes through and I was charged by the same bank reversal fees when it's their problem

Few minutes later I went to the branch and this very rude gentleman named by Patric gives me attitude and says it was not their fault and tells me to stop screaming ,I am still at the bank as we speak and no one has attended me,so disgusted and annoyed by how FNB is *********** people and don't even show remorse