Bad Service and Attitude

I walk into Maponya Mall FNB around 16H: 10 to collect my replacement card got to the queuing touch screen to get a slip with a number, so I realise the slip is not coming out but indicated the number 50 on the screen, I proceeded to sit down and waited to be served to my surprise no one is calling me or saying anything. So I two customers talking to one of the FNB staff members I overheard heard her mentioning that the systems are offline which is fine these things happen and is beyond the branch control. But why leave me to use the touch screen and sit down and wait instead of telling from the onset. Now my issue is the two staff members who were on floor never bothered informing me but what was more important to them was looking and talking to the lady whos selling perfumes right inside a FNB branch I did not know that FNB allows hawkers during working hours. WHAT A POOR, DIGUSTING AND DIABOLIC service is this? I knew I would have stacked to the premium service I received from the concierge in FNB Woodmead Retail Park. NOW MY QUESTION IS THIS BECAUSE OF THE LOCATION, RACE OR WILL DO NOTHING ABOUT????? For the record I do not need FNB Maponya service