Bad service and attitude

I have been banking with FNB for over 10 years and I am a Premiere banker. I went to pick up my new card which expires tomorrow. I received a ticket and had to wait in line to be helped. After 20 min I requested that i be helped as I needed to get back to work urgently. I was referred to the team leader and she said she would help me as soon as one of the desks were made available. There were only 2 desks open servicing the line which are for various requests. When the desk became available, I approached Bantu and explained the situation. He was very rude and refused to help me, he asked me to get back in the line and said that everyone sitting there has things to do, not only me. I'm disgusted with this service. Picking a new card up should not take so long and now I am inconvenienced again. I think its time to look for a new bank. FNB you should train your staff on customer service and make sure you have one desk where clients can just go to, to pick their cards up, this is ridiculous really.