BAD service and Arrogant Manager

We have URGENT documents that require signature to issue a Bank Guarantee for SARS in terms of Excise Tax. We were pointed to Alex Modise of FNB Centurion to go to the branch to sign the documents. He is only at the Branch on a Mon, Wed and Fri, and then he is too Busy to see us ! He was too busy to assist and we left the branch as we are running a small business and trying to get on our feet. We cannot spend the time in a branch until such time as someone can see us. He knew we were coming to the branch. Good Day Now I receive a phone call from Alex and I have to listen to him going off telling me that I am unfair in not staying in the branch until he has time to see me. I have a business to run. I clearly stated in my email that I will go to the branch “AFTER 13:00 as he will only be available after 13:00. If he knew he was busy he could have contacted me and indicated when he will be available. He could have another employee of the correct “pay grade” seen us and we could sign to documents.

It is absolutely unacceptable for him to phone me and blame me for Him not attending to us.

FNB can send someone with the forms to be signed at our business. We will not be treated in this manner and then still be blamed for not waiting.

It is ABSOLUTE ARROGANCE TO BLAME US FOR NOT BEING ABLE TO WAIT ANS SIGN. WE WERE TOLD HE WAS BUSY...!!! We were not told he will be a few minutes, and he was not