Bad service all around

I would like to raise a HUGE concern that I have with FNB, for quite some time now I have going on and on about switching to FNB from Absa, no I have been with Absa for the last 8 years so switching to another bank after actually being very happy with Absa was a huge deal for me. But I did it, did my online application and all the documents as requested, but up until now I have only received terrible service from FNB, they send you the same sms everyday instead of just informing you what is outstanding, they send you the same sms, \please send id and proof of residence"which I did about 4 times"