BAD SERVICE AGAIN !!!!!!!!!

So my frustration with FNB continues. I tried contacting FNB this morning as I app**** for a Covid Relief extension which was approved but my debit orders went through. I need these reversed urgently as I need to pay my rent. I held on for 20 minutes, finally someone answered, she then transferred me to someone else, I held on for 10 minutes then someone answered. I explained my problem to her, she asked me to hold and disappeared for 24 minutes while I held on like a fool. I eventually had to cut the call. I cannot believe that this terrible service is still going on after hundreds of people have been complaining. I suffer with stress, anxiety an depression and this is causing me to literally feel sick. Please FNB, help.