Bad service after more than 15 years

Good day,

I am a very mad and unhappy fnb customer who has been with the bank for many years. Firstly I was force to chance my account number due to the fact that fnb is not able to stop the debit order from the company that had broken our contract’s agreement.

Secondly I have been struggling to do the debit orders switch from the old account to the new one in the same bank. I called and was told to go to the branch, where they told me the system was changed and they no longer able to do it, I should call the online, which they gave me form to fill in and send back, but now when I call to confirm, I am told I should do it in tha brand on online, online does not have all the debit orders, only a credit card one that shows, I called again, I am transferred from one department to another and no one seems to know what to do.

I am very disappointed and discouraged at the moment and do not know what to do. I don’t have strength to change banks, but hopefully soon I will be able to.