Bad service after being a ***** victim

I was *****ulently charged about 1099 on Friday, I called the bank and they stopped my card and created a new one,now today I make. Follow up about my refund as we managed to stop the payment earlier before ot got to merchant,now this operator Dylan says I mst go open a case for *****, why was not told that on Friday.

Pathetic..

I want my money back to do my errands Foolish Nasty Bank