XG
Xolani G
1 reviews | Active since Jun 2019
03 Sept 2019, 16:24
Bad service
I called FNB contact center to make a reversal on an unauthorized debit, I had to wait for 9 minutes 55 seconds to be allocated until i hang up. This is not the first time, last month had to wait for more than 12 minutes.
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Sept 2019, 09:37Good day Xolani Gumede,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Sept 2019, 09:37
Official
Good day Xolani Gumede,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***