BAD SERVICE ACCOUNT REQUEST CHANGES NOT MET CUSTOMER

Good Day I did not want to go this way but I am afraid nobody is taking me seriously. I requested for my account to be down graded on the 02.07.2025 from Premier just to a normal account as they gave me the highest account which I can not do anything with they can even assist me with a month to month loan they decline everything I do yet they gave me this expensive card which I cannot even afford. I advised them that this card is expensive and that charges can not afford. They told me that it takes 4 to 5 days only to find out I was again charged the end of Jully for charges which the account was suppose to be downgrade by than. I did not even have money so when I reversed a payment they took that charges for the card when I enquired they gave me long stories again asking for case numbers which I provided them with I am very unhappy because up until today nobody has came back to me I even complained on their complaints department because I want my card to be down graded to something that I can afford and I want the charges money refunded as this card does not benefit me I am just loosing at the end. I would like this to be sorted. these are the cas nrs 02.07.2025 and 02.08.2025. CAS -***4-F6N8SC //// CAS -***9-bbz2N4. This was all on the app where I was chatting so many people.