1 reviews | Active since Aug 2017

04 Aug 2017, 09:27

Bad Service - account opening

<p>First if all I don't even want to give them a star, but you make it mandatory. I have been waiting for my bank card to be delivered for more than 3 weeks. I can't transact the way I prefer to because of that. Opening myonline banking profile is also dependent on receiving this card .I have called them numerous times and even logged a complaint with their complaints department. I contacted the courier company that FNB contracted more than 2 times and they also keep telling me they have been calling, only to find out that FNB gave the incorrect contact details. The card issue is just but one of a couple of bad experiences that I had with them.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Aug 2017, 09:59
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint.

I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)