1 reviews | Active since Jul 2016
Bad service.... Account not properly closed
<p>I have requested closure on my FNB credit card in August 2015, got proof of account closure on the 1st of October 2015. Today when I was applying for a home loan, my experian report shows that I have an overdue balance. I am not so happy with this and need urgent call from FNB leadership. </p> <p> </p>
Good Day,
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
As per our telephonic conversation, I have logged a formal complaint on your behalf and have requested our Credit Card Division to investigate and rectify the matter. I have also asked them to provide you with a paid up letter.
Your complaint reference number is ***.
Kind Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
As per our telephonic conversation, I have logged a formal complaint on your behalf and have requested our Credit Card Division to investigate and rectify the matter. I have also asked them to provide you with a paid up letter.
Your complaint reference number is ***.
Kind Regards,
Complaints Resolution
Naomi Petersen
*** (option one)