Bad service about a hold no one knows a reason about

I’m so disappointed with the level of service I’ve been getting from fnb. I used to think highly of them but not anymore. I’ve been moved from pillar to post while being constantly promised someone will call me but nobody has. How long does it take to remove a hold on someone’s ewallet number? Oh wait we’re talking about a hold no one seems to even know what the reason is not even the investigators.. Their ***** department keeps on saying “an escalation has been made and you’ll get feedback within 48 hours “ surely 48 hours is an excuse they keep using. I may not have millions but whatever amount that’s there is of importance to me… FNB I AM TIRED OF THIS BACK AND FORTH, UPLIFT THE HOLD SO I CAN GET MY MONEY.