1 reviews | Active since Nov 2012
Bad service
I am due to receive a new Aspire card since mine is expiring this month, I was surprised to receive a message stating that my card has been delivered to Sunnypark which is far from where I'm staying, No one bothered to contact me to find out where I need the new card delivered to. I called the Call center today to request for them to deliver at a different address, I spoke to a lady named Phindi who informed me that I will be charged since they have to make me another card as they are not able to send the one that's already at the Sunnpark branch. I asked her for a Complaint process of which she said she will transfer me to Customer service but then she ended up transferring me to Investec. Such bad service, this is just ridiculous.
It looks like FNB wants a Complaint first before one can be assisted, I received an e-mail informing me that my card is on the way, which I have already received, and that I need to notify them once I have been charged replacement card fee so they will assist with the reversal.
I have sent a few e-mails to requesting for assistance with the reversal of the charges and no one has rep**** and reversal is still not done, I'm starting to wonder if this is how it's going to be every time I have issues on my accounts and need assistance.
It looks like FNB wants a Complaint first before one can be assisted, I received an e-mail informing me that my card is on the way, which I have already received, and that I need to notify them once I have been charged replacement card fee so they will assist with the reversal.
I have sent a few e-mails to requesting for assistance with the reversal of the charges and no one has rep**** and reversal is still not done, I'm starting to wonder if this is how it's going to be every time I have issues on my accounts and need assistance.