AL
Ali L
1 reviews | Active since Jun 2022
07 Nov 2023, 08:15
Bad service
Fnb charged my daughter R150 for a card replacement fee. It doesn't make sense because her card expires this month. I have been struggling to get any assistance since last week friday. I was told that they will request a reversal even today I am still waiting
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Replies (2)AL
Ali L's updateReviewer Update
07 Nov 2023, 10:10Unfortunately I am used to that message even on Friday I was told that I will receive a call from the consultant within 48 hours even today I am still waiting. They made a mistake and we are the one who suffer for their mistakes. They were not supposed to deduct the R150 for a card replacement because the card has expired
AL
Ali L's update07 Nov 2023, 10:10
Reviewer Update
Unfortunately I am used to that message even on Friday I was told that I will receive a call from the consultant within 48 hours even today I am still waiting. They made a mistake and we are the one who suffer for their mistakes. They were not supposed to deduct the R150 for a card replacement because the card has expired
AL
Ali L's updateReviewer Update
07 Nov 2023, 10:11Fnb has lost its touch. I am shocked and disappointed with the level of service I received from them
AL
Ali L's update07 Nov 2023, 10:11
Reviewer Update
Fnb has lost its touch. I am shocked and disappointed with the level of service I received from them