BAD service

On April 17, 2025 (CRM:*** - [External Email] [REF:***]) I received confirmation of my email request from *** that my request to close the account has been received.

On April 22, after a few correspondences informing them that I cannot follow their instructions to close the account, I requested them to help close the account and transfer the money inside (as I have tried it before – it does not work out exactly as their instructions).

I am unsure why I always have to ask if there are any times, as this is a Private Account, and where is the private banking service to help with these issues?

Today again I checked, and the account is still open, and FNB still did not close the cheque account either, as they claim they are unable to close the cheque account because of this Invest account I still have.

FNB has caused a lot of “damage” with this whole scenario that started when I lost my job during the COVID times, they failed to tell me I can claim from the insurance I paid after I informed them during that time I lost my job, and then after a few years when I queried them, they then wanted to demand paperwork I were unable to obtain, but have tried and the little bit I did get they refused to accept as part of the chain that I did lose my job during COVID.

Interesting that for many years I had not only a personal but also a business account with FNB, and the history of this account should have been able to tell them I was a loyal client and that the non-payment (which I informed them of) was due to the loss of income, and only for that period.

I can assure you I am looking forward to the day that ALL accounts and dealings with FNB are done.

My request: Please ONE MORE TIME – FNV – PLEASE CLOSE THE SHARE INVEST ACCOUNT, transfer the money inside to the account as per my request and close it so you can close my cheque account IMMEDIATELY as you claimed you are unable to close the cheque account with the Share Invest account still open.