Bad Service

I am writing to express my disappointment and frustration with the handling of my account settlement with FNB. Despite multiple confirmations from various representatives, I have been presented with an additional outstanding account after settling the initially quoted amount. I received a settlement quote for three outstanding accounts from six different FNB representatives, all correlating to the same amount. I paid the quoted amount in good faith, expecting the matter to be settled. However, upon requesting paid-up letters, I was informed of a fourth outstanding account that was not previously mentioned. Given the consistent information provided by multiple FNB representatives, I believe FNB is responsible for the oversight and should honor the original settlement agreement. I am holding FNB accountable for the outstanding balance attributed to their error. I request: A settlement letter confirming the matter is settled. An apology letter for the inconvenience caused. My name to be cleared of any adverse credit records related to this matter. As I am not satisfied with the handling of this matter, I am escalating my complaint to the Ombudsman for further investigation and resolution.