BAD SERVICE

THIS BANK IS AN ABSOLUTE NIGHTMARE, THEY ARE NON HELPFUL AND ALWAYS JUST PULLS UP THEIR SHOULDERS, I WOULD LIKE TO KNOW WHY THEY CAN'T GIVE A MESSAGE LIKE ALL THE REST OF SOUTH AFRICAN BANKS STATING TO THEIR CUSTOMERS THAT ACCOUNT NUMBERS AND NAMES DOES NOT MATCH THROUGH THIS ***** HAS BEEN DONE TWICE NOW IN LESS THAN 5 MONTHS, THAT THEY LET A PAYMENT GO THROUGH WITH A NAME AND BANK ACCOUNT NR THAT DOES NOT MATCH, WE HAVE REPORTED IT BUT NOTHING HAPPENS, IN LESS THAN 4 MONTHS WE HAVE LOST PAYMENTS OVER 32000.00 BECAUSE THEY CANT TELL US IF A PAYMENT NAME AND NUMBER DOES NOT MATCH A BUSINESS PROFILE. I AM VERY UNHAPPY WITH THE ONLINE AND BRANCH CUSTOMER SERVICES WE GET AFTER 25 YEARS WITH THEM