Bad Service

Moved my cheque account back to FNB (after several years of banking with them prior to this). Agent was helpful and said my previous accounts were not an issue as they showed on the system and she continued the process. Suddenly 18Dec2023 I abruptly stopped earning Ebucks. AFter logging to complaints and getting no feedback... I went into the branch and called ebucks from there. I was told that one of the old accounts are unpaid hence I cannot earn ebucks. (That account was handed over and I am not in a postition to pay it). Why was this not stipulated initially? If I was told I could not earn ebucks I would not have opened this cheque account. Why did I earn ebucks initially then suddenly stip?! I have moved ALL my debit orders and ported my sim already! This is unacceptable...