Bad service

I need a 3 months bank statement, couldn't get it on the fnb app i get an error, i then called in customer care lets just say i spoke to 3 different consultants which are useless. i got told its impossible to retrieve and that i need to go to the branch. i don't have time to go to the branch i just need a simple statement. i'm very frustrated been with this bank for more 10 years this is not the kind of service i expect.