Bad service

I got my credit report on the credit report it showed That I still have a outstanding loan. So I call the FNB premier Banking guys to get help me

1 I was put on hold for over 30 minutes I hung up 2 I went on the app to chat to the online secure chat bankers (khanyisile) she was very helpful, called me n transferred me to the personal lending guys I spoke to a guy there, he told me I am not in areas then sent me to another department to get a paid up letter.

Spoke to a lady told her why they transferred me to her department she wanted to give me a number to call I asked her to transfer me and she just hung up on me without assistance

If this is how you train your consultants to treat clients the I might as well move to a different bank because convenience is everything.

I can’t be paying bank fees every month only to be hung up on when I want help, off which the bank is ruining my credit score on a debt I paid off in December last year