Bad service

For the second time this year I got a negative rating on Clear Score as it was reported that I missed a payment on my revolving facility. While on my account there is a very definite payment (actually a direct debit order) showing faithful payments every month. They are very quick to put you on as payment skipped, but when it comes to rectifying this, there is just no one who want to help. After numerous calls and emails, it still shows I have skipped a payment. Come on FNB, this is not the way to do it. Im at a point where I would gladfly take my business elsewhere after almost 10 years.