SR
Sbongile R

1 reviews | Active since Jan 2014

22 Apr 2015, 12:00

Bad service

I went to the FNB randburg branch as I have just resigned from work and I know that there will be no funds in my account on the 25th of April but funds will be available on the 30th I wanted to inform the bank so that I dont have a bad credit against my name.<br> <br> I spoke to Noxolo and she wasn't eager to help me all she could say was that I notified the bank late and that I will be placed on ITC if the debit goes as unpaid. That is ******* service why would I inform my bank and yet they cannot assist me. Other banks were able to help me what makes FNB so different no wonder people are against the service. So now I will have a bad credit even if I informed the bank. Noxolo was rude didn't even try to assist and she doesn't even care about a concerned customer.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Apr 2015, 13:34
Official
Hello fsradebe,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Banking Channels who will contact you shortly.

Complaint reference 671351.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)