Bad service

Horrible Experience with FNB at Campus Square.

I would like to formally raise a complaint regarding the poor service delivery experienced at FNB.

The waiting times are excessively long, and there appears to be very little urgency or proper time management from consultants attending to customers. What is most disappointing is that while customers wait for assistance, consultants are often engaged in prolonged personal conversations and laughing with certain clients instead of efficiently assisting everyone in the queue.

This behavior creates unnecessary delays and reflects a lack of professionalism and customer care. Clients visit the bank expecting efficient and respectful service, especially when taking time out of their busy schedules.

I believe there should be better management of staff conduct, improved customer service standards, and stricter attention to turnaround times in order to ensure all customers are assisted fairly and professionally.

I trust that this matter will be taken seriously and addressed appropriately to improve the overall customer experience