BAD SERVICE!!

Good day.

I have a complaint about fnb's utter lack of compassion or understanding. I took out an instant loan which I have been unable to pay back in full. Through the months fnb has deducted money from my account for the loan. My employer paid an amount of R1000 into my account and fnb deducted half of it and the next day another R260. I sat without petrol so I was unable to do my job. A few days later I received another R1000 for food for my family, as we currently have none, as well as petrol to do my job. The money was paid in and fnb immediately took it all. That was my last money received until payday, we have no food in the house or petrol in my car. I have been told by my employer that I will be let go if I do not get to work. I spoke to 2 people via the app, the first lady said she would send through a reversal request and it takes 1 working day. The second man I spoke to said he was unable to reverse it, I then asked that a manager please contact me and I am still waiting. I am so unhappy with the 'service' I have received. If I don't get that R1000 back today I will surely lose my job. My kids are not eating, we are living on bread, I need to buy a few essentials for my house, it makes me livid that a well known bank like Fnb plays around with a person's livelihood. This is by no means fair at all, especially because a few days before they took from the previous R1000. I need this sorted out today

Nino Smit ***