Bad service

We had a credit card facility with FNB which was handed over to Symington de Kock for collection.

We requested Symington de Kock's mandate letter which was given we requested a settlement from then. As per their mandate their have the right to negiotiate on FNB behalf for down payment or a settlement.

We paid the settlement only to learn Syminton de Kock made a mistake which is not oir problem as they had the mandate to negotiate in behalf of FNB.

We mailed FNB all documents as well as laid the complaint at Syminton de Kock.

Till date nearly 4 months nothing has happened and FNB seems.to ignore the matter as well. This was now handed over to a new collection agency in the past week Brooksluyt attorneys which we also send the same documents of settlement to and they seem also unwilling to raisw the matter at FNB. This is now after 5 agents called and numerous threatening sms's we received in the past week.

Maybe now these companies will start to assist.