DA
Darren A
1 reviews | Active since Sept 2017
07 Oct 2020, 11:28
Bad service
I was being called every few months by agents to upgrade to a Premier cheque account. I never had any need to upgrade as I was getting everything I needed on my Gold bundle. Few months ago an agent called me a promised me more Ebuck and no account fees for 3 months if I do upgrade. I did upgrade. Account fees has been deducted for 2 months now and Im sure it will also be deducted this month. After logging a call and several follow ups and calls. The only response I get is that the fault has been escalated. No one has contacted me to date to explain what is going on. I have always only had the best service with FNB, however this incident has left a bad taste.
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Replies (2)DA
Darren A's updateReviewer Update
09 Oct 2020, 15:38Hi FNB,
Its been more then 48 hours. No feedback received.
Its been more then 48 hours. No feedback received.
DA
Darren A's update09 Oct 2020, 15:38
Reviewer Update
Hi FNB,
Its been more then 48 hours. No feedback received.
Its been more then 48 hours. No feedback received.
DA
Darren A's updateReviewer Update
26 Oct 2020, 11:56Hi FNB,
You only refunded 2x R110 instead of 2x R219. I have taken this up with your complains department via telephone a week ago. They said it is escalated. No feedback to date.
You only refunded 2x R110 instead of 2x R219. I have taken this up with your complains department via telephone a week ago. They said it is escalated. No feedback to date.
DA
Darren A's update26 Oct 2020, 11:56
Reviewer Update
Hi FNB,
You only refunded 2x R110 instead of 2x R219. I have taken this up with your complains department via telephone a week ago. They said it is escalated. No feedback to date.
You only refunded 2x R110 instead of 2x R219. I have taken this up with your complains department via telephone a week ago. They said it is escalated. No feedback to date.