Bad service

I am a customer of FNB. Last month I was *****ed money in my account and I logged a ***** case with fnb, no one has gotten back to me to let me know whether I will get money back or not. I called your credit card ***** department today to follow up on my case and I held on the line for an hour waiting for the phone to be answered, then the phone was dropped. Your slogan says how can we help yet your customers are not getting the help they need. You need to change your slogan to don't contact us cause you are not willing to assist your customers. My case number is ***