Bad service

I claimed and released my investment on the 17th April 2025 specifically to cover funeral expenses today. I contacted FNB Funeral *****ba for assistance, but she refused to help and hung up on me when I asked to speak to a supervisor. Investment treasure is also not available how am I supposed to pay for the funeral.

This has caused immense stress during an already difficult time. I was forced to delay the funeral due to this issue which is completely unacceptable. Your service has failed me when I needed it most.

Please escalate this complaint immediately to the appropriate department. I expect urgent resolution and feedback.