Bad Service

My name is Progress, this morning I tried to do a transfer and my account was put on hold. Today 11:00 I visited the branch but they said an investigator placed a hold on my account and was going to call me. I never received any call from him then I tried calling the bank again but was put on hold for several hours without any help. I went back to the bank around 13:00 until the bank closed at 15:00 and they kept on saying the investigator will call me. It's now 21:42 and haven't received any call.