NK
Nabeelah K
1 reviews | Active since Jul 2016
30 Apr 2025, 12:45
Bad service
I have app**** for a loan and just received communication stating the loan was approved in prinicpal and accepted the debi check madate.. After that NOTHING!
Im sending messages on the App, im being told you are being transfered to the loan department - Only to get no response whatsoever!
I tried calling on twice, where I had to loan airtime as the waiting period on the phone is very long!
Why isit so difficult to say, you have been approved or declined?
ITS THE BAD SERVICE FOR ME OMGEEE!
The agents on the platform, shame.. do some of them even know what is happening?
Helpful (0)
Replies (3)0
Replies (3)NK
Nabeelah K's updateReviewer Update
30 Apr 2025, 14:471o3jijjp0o
I would like to get a response with the above reference number that was sent to me
I would like to get a response with the above reference number that was sent to me
NK
Nabeelah K's update30 Apr 2025, 14:47
Reviewer Update
1o3jijjp0o
I would like to get a response with the above reference number that was sent to me
I would like to get a response with the above reference number that was sent to me
NK
Nabeelah K's updateReviewer Update
02 May 2025, 14:30The service from FNB is really Pathetic!
I was chatting to a Karin who advised me I did not accept the debi check madate and will have to re-apply for the loan. Landiwe is saying the system shows I was declined as I did not accept the loan. Nezisa advised me that she cancelled my loan and I have to re-apply. Which I then did and received an email with the reference number u8duoitvfe and heard nothing after that, just that my loan application was received. I also got a call from Busisiwe Xhosa, she advised that my loan application was received and pre-approved and an agreement was received on 12:39, 02 May... Can someone just give me proper feedback?
This is really frustrating and when chatting to the agents they always get disconnected, is that because they dont have the answers? I was chatting to a Faranani telling me he must send a contract to me I should provide my email address, once I have done that then he got disconnected.
If this is not resolve, I am taking it further.. All I want to know is, whether the loan is approved or declined..Not one of the agents I have mentioned was able to assist.
I was chatting to a Karin who advised me I did not accept the debi check madate and will have to re-apply for the loan. Landiwe is saying the system shows I was declined as I did not accept the loan. Nezisa advised me that she cancelled my loan and I have to re-apply. Which I then did and received an email with the reference number u8duoitvfe and heard nothing after that, just that my loan application was received. I also got a call from Busisiwe Xhosa, she advised that my loan application was received and pre-approved and an agreement was received on 12:39, 02 May... Can someone just give me proper feedback?
This is really frustrating and when chatting to the agents they always get disconnected, is that because they dont have the answers? I was chatting to a Faranani telling me he must send a contract to me I should provide my email address, once I have done that then he got disconnected.
If this is not resolve, I am taking it further.. All I want to know is, whether the loan is approved or declined..Not one of the agents I have mentioned was able to assist.
NK
Nabeelah K's update02 May 2025, 14:30
Reviewer Update
The service from FNB is really Pathetic!
I was chatting to a Karin who advised me I did not accept the debi check madate and will have to re-apply for the loan. Landiwe is saying the system shows I was declined as I did not accept the loan. Nezisa advised me that she cancelled my loan and I have to re-apply. Which I then did and received an email with the reference number u8duoitvfe and heard nothing after that, just that my loan application was received. I also got a call from Busisiwe Xhosa, she advised that my loan application was received and pre-approved and an agreement was received on 12:39, 02 May... Can someone just give me proper feedback?
This is really frustrating and when chatting to the agents they always get disconnected, is that because they dont have the answers? I was chatting to a Faranani telling me he must send a contract to me I should provide my email address, once I have done that then he got disconnected.
If this is not resolve, I am taking it further.. All I want to know is, whether the loan is approved or declined..Not one of the agents I have mentioned was able to assist.
I was chatting to a Karin who advised me I did not accept the debi check madate and will have to re-apply for the loan. Landiwe is saying the system shows I was declined as I did not accept the loan. Nezisa advised me that she cancelled my loan and I have to re-apply. Which I then did and received an email with the reference number u8duoitvfe and heard nothing after that, just that my loan application was received. I also got a call from Busisiwe Xhosa, she advised that my loan application was received and pre-approved and an agreement was received on 12:39, 02 May... Can someone just give me proper feedback?
This is really frustrating and when chatting to the agents they always get disconnected, is that because they dont have the answers? I was chatting to a Faranani telling me he must send a contract to me I should provide my email address, once I have done that then he got disconnected.
If this is not resolve, I am taking it further.. All I want to know is, whether the loan is approved or declined..Not one of the agents I have mentioned was able to assist.
NK
Nabeelah K's updateReviewer Update
02 May 2025, 14:56I was chatting to Nezisa that works in the Personal Loan Processing Department. She was the one that advised me to re capture the loan. She then advises me now that I would have to go into a branch to apply for the loan or wait after 24hours to do it on my app or online.
NK
Nabeelah K's update02 May 2025, 14:56
Reviewer Update
I was chatting to Nezisa that works in the Personal Loan Processing Department. She was the one that advised me to re capture the loan. She then advises me now that I would have to go into a branch to apply for the loan or wait after 24hours to do it on my app or online.