Bad service

No service at all!!! Consultant phone me to open up bank account over the phone. Gave her all my details and explaining that im married know and gave her the new surname. She requested i send my docs to KYC which i did. And i asked her will this be in my married surname and she said yes. Card arrived and guess what, it is in my ****en surname!!!! I phoned in, and the lady told me i need to go to the bank and change my surname and re order a new card which i need to pay.... What a load of bull. I told her why do i need to pay if this is not my fault. She was just sticking to her story, i must pay. Then i went on fnb website, go lay complaint on there, with my story and all my details. This is now 2 days ago. Till today no one phone me regarding my complaint. So now i ask you, where is the service gone. Or if you do not need to service customer, please make sure to train your people to give customers the correct details first.