Bad Service

I went to the bank for the first time on 08 April 2015 where I dealt with Jacques at the Centurion Branch to close my account. He told me that they must drop my risk rate and that It would be done the next day. I went back on Monday 13 April 2015 where I dealt with a different lady. It was not done. She promise me that my account would be close the next day. May account was in arrears of R46.00. She asked me if I have R50 to pay in. I gave her R50. I just went into the internet banking and saw that my account is not closed yet and that my account is now more in arrears. I want this to be sorted out, I will not pay in the extra money as there was promised **** to me and the account should have been closed by now. Please contact me urgently to resolve this issue.