Bad service

I have app**** to register an account through Fnb, and submitted all my document. Ref no: 1-HZPSUA. The following day I received an email telling me to submit my id and proof of address, I did that. After 5 days I received again same email. Then I called the customer care centre and spoke to Lyle and he confirmed that they have received the documents and he is allocating the application to a consultant who will call me the following day. I did not receive a call. After a day I called and spoke to Roxanne, she told me that according to their system they have not received any documents from me and I referred her to Lyle and she made me hold for 2 minutes, she came back and say they will check and come back to me. I had to re-call again and ask to speak to the team leader or manager I held for 3 minutes again. Finally someone came and I ask if she is a manager, she said she said she can help me. She took my details and said they will call me the following day, but I never received any call. <br> <br> How long will I wait for the compNy to be registered, I believe they just advertised but not sure how to register tat the CIPC.<br> <br> Bad service.