Bad Service

I logged an emergency plumbing claim Thursday morning, plumbers came out to asses on Thursday, yet when I called FNB the next day, Friday morning, they were unable to advise as to the status of the claim. How is this acceptable that an emergency claim does not get the required attention and resolution needed....

Friday afternoon sometime after 4pm I then call in again and was in the line for almost an hour to yet again no avail..... I the contact the banks plumbers they sent out and no answer another company then calls to say that the plumbers were at the house at about 11 am but they were not as there were people home and everyone home can confirm the plumbers were not out.

I then call in Saturday morning and am advised that the insurance department is closed on a Saturday...

How is it acceptable to be without water for 3 days.... Theres 4 minor kids on the house and this is not acceptable, I pay my insurance on time but cannot be assisted on time.

At this point I feel I'm going to take all my products from FNB to another facility. I'm a private Client and pay my ass off in bank charges and get such ****py service, I'm actually just changing banks altogether.