Bad Service

I transferred funds into a closed credit card account on 1 April. I e-mailed card division on 1 April with all the detail and requested them to transfer funds back to my savings account. As of today, 11 April this was still not done. I e-mailed my transaction history, gave them the credit card number, my savings account number etc. jow difficult can it be to see therr is now funds in a closed account. They have all the details and evidence to transfer funds back but still I have to wait 11 days and still waiting. I have made 4 calls to the call centre, one person dropped the phone in my ear and the other people told me they can't help, I have to wait! This is unacceptable service from FNB card division.