Bad service

FNB has the worst service ever my God! you are so good at frustrating people.. Bunch of *********** staff. I made a payment to an FNB account early hours of the morning and I have been asking for that payment to be released so that the receiver can use the money... @9am I spoke to Thato via the chat who advised that my query will be resolved in an hour's time, @13:00 spoke with Tswana he/she decided to disconnect chat,@13:10 spoke with Thero said he/she sending verification and I'm still waiting ,Nozakhe was unable to transfer my chat to her team leader. I called call center I was told that the receiver should be the one calling, she called and was told I'm the one that should be calling! I'm sick and tired of FNB