Bad Service

I am experiencing tremendous troubles with FNB Smart Bond Department. My name is Mpho Tladinyane i've asked for a loan on my Bond Access in September 2022 already till date i am not getting any Joy when i contact Pearl Jacobs on *** she is always not available call goes to voicemail, they ask for documents vie Email which i've sent already however no body is getting back to me i am very disappointed in FNB the service is very Poor