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chadi M

1 reviews | Active since Aug 2015

17 Apr 2021, 06:30

Bad service

After complaining about funds in my account they dismissed my complaint and then went and charge me over a thousand rand. I have never seen such a pathetic bank that claims to care about its client and still no one cares to resolve my problem. This bank is enriching itself my *****ing from the poor. I am sitting ok minus 4 thousand. How on earth will I survive the next coming month? Should I switch over or will u get an *********** person to resolve my query

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Replies (2)
cM
chadi M's update19 Apr 2021, 18:59
Reviewer Update
We need people like Zandile Disa. The lady deserve some round of applause for helping me. She deserves to be called manager of client service. Thanking for you attention to detail and skills . You are an asset to FNB and it's because of you that I wont switch the banks
Thanks for resolving my query
cM
chadi M's update19 Apr 2021, 18:59
Reviewer Update

chadi27 reviews | Active since Aug 2015





17 Apr 2021, 06:30
Bad serviceAfter complaining about funds in my account they dismissed my complaint and then went and charge me over a thousand rand. I have never seen such a pathetic bank that claims to care about its client and still no one cares to resolve my problem. This bank is enriching itself my *****ing from the poor. I am sitting ok minus 4 thousand. How on earth will I survive the next coming month? Should I switch over or will u get an *********** person to resolve my query

FNB (First National Bank)'s reply:17 Apr 2021, 10:05Good day Chadi
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number : ***NF Regards,

FNB Customer Resolution Centre

*** Private Reply
chadi:19 Apr 2021, 18:59We need people like Zandile Disa. The lady deserve some round of applause for helping me. She deserves to be called manager of client service. Thanking for you attention to detail and skills . You are an asset to FNB and it's because of you that I wont switch the banks
Thanks for resolving my query

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