Bad service

Firstly I would like to say that I’m really disappointed from the service I received from FNB over the past 3 months. From being a great bank to one of the worst services I received I’m actually considering moving from FNB to a better and reliable bank who can provide service.

In June I put in a request for FNB to make a digital recall on a purchase I made which was on the 11 of June 2022. The very same day I called them to make a recall (refund) they said to me the money would be refunded in my account in 7-10 working days fair enough, 7 days went by no response then came 10 days no response no refund no nothing.

After 15 days I called FNB to explain to them gosh what a **** service did they give me no one knew what was going no one knew which department to put me through I literally sat 1 hour on the phone being transferred to different departments because no one knew what was going on or which department I needed to be speaking to so I decided to just leave it out for the day because my frustration levels were out the roof due to sitting 1 hour on the phone getting no where. The next day I decided to go to the nearest FNB branch to my work place and see if I could come right. I thought wrong they also couldn’t help me with this matter and gave me the phone and said phone FNB again I set in FNB for 45min again being transferred from one department to another where by some stroke of luck or fortune came my way where someone at least tried to help instead of just transferring me. The gentleman gave me an email address to email to FNB digital recalls.

I then Emailed them and got a response with in 3 days from when I emailed. This was already 20 days which has past since I first phone FNB as I responded to their email they gave me another email address to email this is the email address

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After another 3 days I get reply from the email address saying they can get my refund etc I then sent an email back to the same email address stating what went wrong and what’s the procedure after this till to say I haven’t received any reply or feedback from this matter.

I took matters into my own hands and went to capitec bank where I needed the refunded and sorted it out myself.

My life carried on until last week 11 August 2022 where I seen FNB deducted R325,60 from account for a service fee I then contacted them and they said it was for the digital recall which I was furious about reason being there service and time delivery were absolutely kaak and they still want to charge a service fee for something I had to do on my own.

With being so angry I called the bank for them so refund my money because they provide me with a kaak service and didn’t even get my refund back it’s a different story if they did get it back and charged me for a service that was good but unfortunately the service it received was so kaak.

Anyways again same story on the phone I called for a refund for their kaak service I was transferred to many departments until someone was willing to lodge the complaint this was on the 16th August 2022 they lady said FNB will be in touch in 24-48 working hours I waited and waited till to day no response (Kaak service and false timing) I then took to twitter to complain about their kaak service where in minutes someone sends me a message to say that they going to make sure that FNB gets a hold of me i the get an sms on Thursday 25th August that my complaint had High priority and a team will get back to me in 24-48 working hours today is 29th August 2022 4 days after they sent the sms no feedback whatsoever i then tweeted again today on the 29th August 2022 the same person messaged me back to say they going respond to me which is another false statement.

If someone has experienced any issue like this or kaak service from them please expose on them social media as this isn’t right they will reply to you very fast on social media where the whole world can see it but won’t respond when you need the actual help. They keep praising themselves on social media where they are best bank but in fact there a 1000s of people out there having kaak service from them. Before they can take to social media how great they are first look after your customers. FNB se ghat and they kaak service