PA
Peter A
1 reviews | Active since Feb 2012
03 Feb 2015, 10:33
BAD Service
Once again BAD Service.Walked in FnB Banking side(905am 2/2/2015)q of 8 people something,happening at the 1counter,(0ut of the 3,only 2 open,as usual).Came my turn i found out Y.The,the cheque printer was out of order+was also referred to next counter,another 8+people waiting for service by the working printer,NO MANAGER IN SITE.Would it have been 2much 2 open another kiosk.CAME OUT 9,55Am,I should have stayed at my old bank.SERVICE WAS GOOD,Manager always in site(even gave him 5 stars on this site.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
03 Feb 2015, 11:00Hello peter the king,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616558.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616558.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply03 Feb 2015, 11:00
Official
Hello peter the king,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616558.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616558.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)