BAD SERVICE

I had the bad experience that my Business Gold account card just went missing during the last weekend. When I realised this I immediately went online and cancelled the card and ordered a new card. When selecting the delivery option the message I received was something like "system not available try again later" Now it is Wednesday and NOBODY from FNB has made contact or phoned in order to assist to get the new card and share with me when I can expect the replacement card. It is a business card and I need it urgently