Bad service

26/04 Requested cancellation via FNB chat of credit card and ebucks account, as well as downgrade on Cheque account - was given an 8 day lead time 26/04 ebucks account was settled and closed on the chat immediately 03/05 Received an email confirming credit card account closure 04/06 Received an email from Hombisa Xalisile stating she needs to authenticate before she can proceed with the request - this is TWO BILLING CYCLES later. The other two accounts were CLOSED without having to jump through hoops, however a downgrade requires me to go into the bank as I don't have the App installed any longer.

The procedure to close an account is far easier than a simple account downgrade which is absolutely ridiculous, and the time it has taken to get back to me far exceeds 8 days.