Bad service

I logged a complained about a *****ulent company and asked FNB to block the account which I hope the did. According to their own email they say the case will be resolved within 5-10 business days and if it should take longer they will inform me. It has been 12 days and Boitumelo Mogane, is ignoring my email actually since day one. Its definitely not an FNB issue but an employee issue that has a disregard to FNB's clientele. If this is the treatment I got this far I do not think my case is in good hands and are getting the attention it should. very Disappointed