Bad service

On the 25 of October I transferred R4 000 into BCM account by mistake. I contacted my bank FNB and I filled all the necessary paperwork and submitted to them. I have been sending emails that they do not respond to.

I regret moving to FNB their service in not on. I have been living on a -R4 000, and everything is very bad. My car battery just died, I have been kick-starting my vehicle for the past 4 day.