bad service

i upgraded my account from cheque to platinum and the card was delivered to by ccdt to my work place ask them if its possible to delivered it to west gate fnb they said they cant it can only be delivered to my workplace or where i stay but suturday when try to use my account its was not working went to fnb westgate there was a very long que dont see any reason to give me new card then again must cum to the branch to activate it feel like wasted my time by callinng to to upgrade from chequwe to platinum you were supposed to tell me to come to the branch instead.