Bad Service

Item: FNB (First National Bank)
Rating: 1
Author: sibapiwe S

So I have a “private banker” that I pay for every month but I cannot be helped when i need assistance. Been waiting for feedback on a loan I app**** for on the 14th October. I sent numerous emails with no response from my so called private banker!!!

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

26 Oct 2019, 10:55

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply26 Oct 2019, 10:55

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

sibapiwe S's updateReviewer Update

28 Oct 2019, 10:21

Hello,

I have not received any feedback on this?

Thanks,
Phiwe

sibapiwe S's update28 Oct 2019, 10:21

Reviewer Update

Hello,

I have not received any feedback on this?

Thanks,
Phiwe

sibapiwe S's updateReviewer Update

28 Oct 2019, 13:14

Hello,

Stefanie my private banker has called me to apologise for this as there was miscommunication and the matter has been resolved. Thanks so much for your quick assistance.

Thanks,
Phiwe

sibapiwe S's update28 Oct 2019, 13:14

Reviewer Update

Hello,

Stefanie my private banker has called me to apologise for this as there was miscommunication and the matter has been resolved. Thanks so much for your quick assistance.

Thanks,
Phiwe